Shipping & Returns
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
The order processing time is 1 business day*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
All customers are charged at the time of purchase. All payments are in USD. Paying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We will do our best to get a hold or cancel your order after placed but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
You have 30 days to return your order to receive a refund or replacement according to the policy below. If you wish to return for any reason within 30 days, please email email@example.com to begin the process. All returns must be initiated via email to qualify for a refund. Failure to do so will result in your return being lost or delivered to an incorrect address. Orders shipped back to the address on the shipping label will not qualify for a refund unless confirmed by our returns team via email.
To qualify for this full refund, you must make sure your order is unopened, unused, in perfect sellable condition. If it does not meet these requirements, we will not accept the return and it will not be refunded. Any refusals of delivery will not be refunded and must follow our return process stated here. The return shipping will be paid for by the customer.
For defective orders (if applicable), please send an email to firstname.lastname@example.org with your full name, order number, item description and photo evidence of the defect. Items received that are defective or damaged will be replaced with the same item free of charge or fully refunded.
Return requests for orders received and delivered after 30 days will be politely declined. We hope you understand. If 30 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
- Faulty Product: If the product has a manufacturing defect.
- Wrong Item Sent: If we send you the wrong product, color or size.
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at time of purchase.
Incorrect Item Ordered: If you ordered the wrong item. We ship exactly what is selected by the customer at checkout. You can find this information on the order confirmation page and email. We are not responsible for replacing orders that were shipped with the correct items on the order confirmation page and email. If you believe an error has occurred due to a mistake on our part, first of all please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Refunds will not be granted if the customer ordered the incorrect quantity. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Exchange Request Instructions
Please follow these instructions for Exchange Requests:
- Send an email with the subject line “‘Your Order Number’ Replacement Request” to Support Email.
Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue
The item you would like to have sent as part of the exchange
Our support team will respond within 1 business day and Return Instructions will be provided. Please note, exchanges are not free as the shipping will be paid for by the customer.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Please see the above holiday shipping times for latest estimates. We will do our best to provide the most up to date information, but due to the current climate we cannot guarantee any orders because carriers are not guaranteeing delivery.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email.